1. What is a Quality Policy?
A quality policy is a formal statement outlining an organization's quality goals and commitments.
2. What is Total Quality Management?
It is a management approach that takes quality as its primary goal within a collaboration, ensuring the continuous improvement of all processes through employee information, empowerment, and teamwork. Quality Management (TQM) is a management approach that embraces the continuous healing of quality by focusing on all parts, patients, and resources of a donation.
3. What is Continuous?
Continuous is a management formula adopted for the continuous dissemination of a celebration or process. It is the repetitive activities of systems and components to achieve specific goals. This cycle is repeated continuously, ensuring the continuous adoption of the culture by the organization.
4. What is a Workflow Process?
A workflow process is a sequence of steps in a specific order and logical framework for how an event or task is performed. It is done for a value-added record, a sequence of operations that progress one after another. It is the entirety of related and interactive activities that emerge and spread as inputs.
5. What is strategic planning?
Strategic Planning: It is the process of creating a mission and vision for a higher education institution in relation to its development plans, programs, relevant legislation, and adopted fundamental principles; determining the constituent units and measurable goals; creating information on how to perform performance indicators, how to monitor and evaluate this process; preparing a plan; and monitoring the relevant performance indicators.
6. What is a Quality Assurance System?
A quality assurance system can be presented as a set of activities systematically and within a plan to meet/fulfill the quality standards offered for a product or service. In higher education, the quality assurance system is the entirety of planned and systematic activities carried out with a continuous approach in institutional governance, education and training, and research and development activities.
7. What is institutional internal evaluation?
Institutional internal evaluation is a process given to objectively evaluate an institution's internal processes, systems, and perspectives. 8. What is Institutional External Evaluation?
This refers to the evaluation of educational, research, and administrative services by the quality commission, based on international and institutional quality improvement standards.
8. What is Institutional External Evaluation?
It is the external evaluation process conducted by external evaluators authorized by the Higher Education Quality Board or by independent external evaluation units registered with the Higher Education Board and holding a quality evaluation registration certificate.
9. What is Accreditation?
Accreditation is a formal evaluation process that documents that an institution or program complies with certain standards and demonstrates quality. It is a measurement, evaluation, and external assurance quality process conducted by an independent evaluation institution to determine whether a higher education program meets predetermined academic and field-specific standards in a particular area.
10. What is the Institutional Internal Evaluation Report (IIER)?
These are reports produced annually by the university to monitor the quality assurance processes related to its educational, research, and community service activities, as well as its administrative services. The institutional IIER is the most important result of the institution's self-evaluation. A highly mature Internal Quality Assessment Report (IQA) is only possible through the effective and efficient implementation of an internal quality assurance system and internal evaluation throughout the year.
11. When should Institutional Internal Assessment Reports be prepared and submitted to the Higher Education Quality Board?
Higher education institutions should prepare Institutional Internal Assessment Reports between January and March and submit them to the Quality Board by April.
12. Should the Institutional Internal Assessment Report be prepared in detail?
The report should reflect the unit generally and provide a comprehensive picture. The Institutional Internal Assessment Report should be more than just a report containing statistical information; it should be sustainable in terms of annual monitoring and continuous improvement of the organization.
13. Can the Institutional Internal Assessment Report be prepared specifically for a faculty/institute/department/program?
The institution may prepare internal evaluation reports specific to faculties/institutes/departments/programs within its own quality assurance system and share these reports with the public on its website. However, when preparing the Institutional Internal Evaluation Report to be submitted to the Higher Education Quality Board, the institution's structure should be considered as a whole, and separate internal evaluation reports for each unit should not be added consecutively.
14. Will Institutional External Evaluation be conducted once every 5 years for a higher education institution?
Institutional External Evaluation will be conducted at least once every 5 years for each higher education institution. Higher education institutions may undergo more than one evaluation process within 5 years if deemed necessary.
15. How are the dates for preliminary visits and field visits to be conducted within the scope of the Institutional External Evaluation Program determined, and how are these dates reached?
The dates for preliminary visits and field visits to be conducted by the evaluation team within the scope of the Institutional External Evaluation Program are determined by the team leader and the rector of the relevant institution to include months suitable for all parties and during which educational activities are ongoing (usually late September, October-November). These dates are announced on the Higher Education Quality Board website.
16. How many days do the visits conducted within the scope of the Institutional External Evaluation Program last?
Within the scope of the Institutional External Evaluation Program, a preliminary visit and a site visit are conducted by the evaluation team to the institution being evaluated. The preliminary visit lasts 1 full day, and the site visit lasts 3 full days.
17. Will the external evaluation results be sent back to the institutions to address the identified shortcomings at the end of the institutional external evaluation process?
Upon completion of the external evaluation site visit, verbal feedback will be given to the institution in the form of an exit notification. Following this, this notification will be sent to the relevant institution in writing, and a response will be expected within 30 days. The Institutional Feedback Report (IFR), prepared by the evaluation team, taking into account the internal evaluation report prepared by the institution, the site visit findings, and the 30-day response, will be shared with the relevant institution and will also be published on the Higher Education Quality Board's website.
18. What are the duties of the Quality Coordination Office?
To manage external relations and ensure the sustainability of the quality assurance system, as determined by the commission, by conducting the processes established by the commission;
To monitor accreditation efforts at national and international levels and guide accreditation initiatives within the institution;
To conduct training, meetings, workshops, and similar activities to develop and disseminate a quality culture and to coordinate meetings with Quality Representatives;
To inform the senate about the principles, rules, and indicators to be followed in institutional external evaluation and external quality evaluation and accreditation processes approved by the Higher Education Quality Board;
To present to the board of directors the institutional internal evaluation report, other reports prepared in line with the commission's work, and recommendations for quality improvement included in the institutional feedback report;
To conduct survey activities to measure the institution's service quality and stakeholder satisfaction, and to carry out data collection and analysis processes to monitor key performance indicators and targets determined by the Quality Commission to improve quality;
To establish working groups and commissions under the coordination office to systematically carry out the institution's quality work.